Frequently asked questions

What is P&P?

Petals and Pages is a store designed for the girls! It’s a place for the flower lovers, the book lovers and the gift givers.
Do you have a physical store?

Petals and Pages is currently an online-only store, so you can shop our collection anytime from the comfort of your home.
Where do you ship?

We currently ship Australia-wide.
What happens if my parcel is delayed or lost?

Once your parcel has been handed over to the delivery provider, delays can sometimes occur. If your parcel seems to be taking longer than expected, please get in touch and we’ll do our best to help.
Can I return an item if I change my mind?

We have a 30-day change-of-mind policy. All items must be unopened and in brand-new condition. Simply get in touch with us to arrange your return.
What if my order arrives damaged?

We’re so sorry! Please contact us as soon as possible with photos of the damaged item and packaging so we can help make it right.
Can I exchange my items?

Yep! We offer exchanges within 30 days of your order, provided the item is unused, unopened and in its original condition. Contact us to arrange your exchange.
How do I care for my everlasting flowers?

Keep them somewhere cool and dry, away from direct sunlight and humidity. Gently dust them when needed and handle them carefully, as dried flowers can be delicate. Please keep your everlasting flowers away from moisture.
Do you ship flower orders?

Unfortunately, we only offer local delivery for our flower arrangements. As flowers can be delicate, we can’t guarantee they won’t be damaged during shipping. We want to make sure your flowers arrive looking their very best, so we personally deliver our flower orders locally with care.
Do you offer custom flower arrangements?

We may be able to create something especially for you depending on availability. Send us your ideas, preferred colours and occasion and we’ll see what we can create.
Can I choose the colours of flowers in my arrangement?

Customisation options may vary depending on seasonal availability. Get in touch and we’ll do our best to bring your vision to life.
How far in advance should I place a custom order?

We recommend getting in touch as early as possible, especially for special occasions and busy periods. We recommend at least 2-3 weeks notice.